> Project management
> Arrange Quotations
> Quality Analysis
> Risk Analysis
> Design Control
> Budget Breakdown
...All tools were manufactured in extremely short delivery times to exacting standards and performed to expectations from day one....
Services & Solutions
Customer service is of paramount importance to HCM and to this end the group has undergone a great deal of expansion since its modest beginnings in 2001. Offices have now opened up in the Midlands, North East of England, Scotland, Holland and Shenzen in China. Our capabilities include:
- Product and mould design input, indicative speedy budget cost.
- Appropriate toolmaker selection and specific quotations, confidentiality agreements.
- Placement and control of moulds with regular digital photographs and bar charts to guarantee on time completion.
- Regular visits by our UK engineers or our Hong Kong representatives during mould build and at first and subsequent tool trials.
- Design control and product queries.
- First shot and production trial samples with component inspection reports submitted.
- Volume production runs if required.
- Finished mould transport to Hong Kong/UK including protective packaging, insurance, import duty and all necessary documentation for despatch, full tool drawings and related information.
- Choice of transport: Sea - approximately 26 days, Air - approximately 3 days.
- Customs clearance on arrival at country of destination and delivery to customer's premises.
- Attendance by a technical representative at mould start-up.
- Complete back-up service and ongoing mould servicing from our own Birmingham based toolmaking company.
- Guaranteed highly competitive prices and deliveries.
- Product design consultancy
- Computer aided product refinement
- Mould flow analysis
- Full UK project management - assigned project engineer
- Robotic and sub-assembly equipment
- Moulding support
- UK tooling support